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Why can’t I send SMS?

Stacuity does not provide routable SMS services for external delivery. We operate an internal SMSC that enables SMS between the platform and an endpoint (and vice versa) for management or application purposes, but messages cannot be sent or received to/from external mobile numbers.

Both Mobile-Originated (MO) and Mobile-Terminated (MT) SMS generate events on the platform. You can subscribe to these events via webhook to receive a detailed JSON payload for monitoring or integration purposes.

Learn how to create an event handler and subscribe to the appropriate SMS events here

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